Trust & Safety

Designed for environments where trust is not optional.

Wizen is built for organisations that carry real accountability for the information they provide. Governance, auditability, and data control are architectural decisions, not features configured after the fact.

Guardian Agent

Guardian Agent sits between every query and every response, enforcing your rules before answers reach anyone. It is not an add-on — it is the foundation every Wizen deployment is built on.

In regulated sectors, a wrong answer can cause real harm. Guardian Agent ensures AI operates within the boundaries you define, with every decision logged and traceable.

Source-only retrieval — no answers from model memory
Policy enforcement per business unit, channel, and risk profile
Configurable risk thresholds and escalation logic
Human-in-the-loop validation for high-stakes queries
Full audit trail for every interaction
Response filtering and content restrictions
How we approach it

Security and trust across every layer.

Auditability

Every response includes citations and you have access to a full audit log of all requests and answers generated.

Compliance controls

Define permitted sources, set risk thresholds, apply escalation rules, and configure human-in-the-loop validation — no custom engineering required.

Data handling and privacy

Your data is never used to train models. Knowledge stays isolated within your deployment with no cross-contamination between tenants.

Architecture transparency

Responses are built from retrieved content, not model memory. This reduces hallucination risk and makes every output verifiable by design.

Access and security

Role-based access, encryption at rest and in transit, dedicated instances, and AU-hosted environments for sectors where data sovereignty is non-negotiable.

Observability

Citation coverage, query outcomes, and escalation patterns give you the signals to improve accuracy and demonstrate AI safety to stakeholders.

Architecture

Built on retrieval, not memory.

Generic AI generates answers from training patterns. Wizen uses retrieval-augmented generation — every response is built from content retrieved in real time from your approved sources only.

01

Query received

User submits a question through your channel.

02

Guardian Agent checks

Policy rules, source restrictions, and risk thresholds applied.

03

Retrieval from approved content

Content retrieved from your verified knowledge layer only.

04

Answer generated with citations

Response constructed from retrieved content with source references.

05

Logged and auditable

Full interaction record written to audit log.

Certifications

Independently verified.

Certification and compliance documentation will be published here as available. Wizen is working toward formal certifications for relevant Australian and international frameworks.

Coming soon.

Deploy trusted AI in weeks, not months.

Start with one high-impact workflow, prove value quickly, and scale with governance already built in.