Frequently Asked Questions

Wizen is a platform that helps organisations safely use AI to answer questions from their own trusted content. Customers can ask questions in natural language and receive clear, accurate answers drawn from approved organisational sources — not the open internet.

Wizen is built for organisations operating in regulated or high-trust environments, including government agencies, healthcare providers, utilities, and member organisations. It has been designed for environments that require accuracy, transparency, and strong governance when deploying AI.

Generic AI tools generate answers based on patterns learned from internet data. Wizen is designed for organisational environments where answers must come from trusted and approved sources, with clear references and governance controls built in from the start.

Wizen retrieves information from sources defined by your organisation — websites, policy documents, knowledge bases, and internal systems. Responses are generated using this controlled knowledge, never open web data.

Yes. Wizen provides source attribution and traceability, allowing users to view the underlying content that informed a response. This helps build trust and supports organisational governance requirements.

Wizen only generates responses from your approved, ingested content. The Guardian Agent enforces source-only retrieval so answers are always grounded in verified knowledge — never fabricated.

Yes. Organisations define the data sources, guardrails, and system behaviour. This ensures responses remain aligned with approved information and organisational policies at all times.

Many organisations can deploy an initial pilot within a few weeks, depending on the complexity of their systems and data sources. The platform is designed to integrate with existing digital environments such as websites and internal knowledge systems.