Pollen AI is now Wizen (A Pollen Venture)
Last updated: 14 July 2026
This Privacy Policy explains how Wizen collects, uses, stores, and discloses personal information when you use our website and services.
We may collect contact details, account information, usage metrics, support communications, billing details, and data you submit through the platform. We may also collect technical information such as IP address, browser type, device information, and cookie and device identifiers.
We use information to provide and improve services, authenticate users, support integrations, communicate updates, measure and improve our website and marketing, process billing, manage security, and comply with legal obligations.
Our website uses cookies and similar technologies to understand how the site is used and to support our marketing. This includes first-party analytics (Google Analytics) to measure performance and improve content, and third-party advertising and remarketing tools (Google, Meta, and LinkedIn), managed through Google Tag Manager. These providers may set cookies and receive information about your visit. Some of these providers process data outside Australia. You can control or disable cookies through your browser settings, and you can opt out of interest-based advertising through each provider's own tools (for example Google Ads Settings, and Meta and LinkedIn ad preferences) and industry resources such as youronlinechoices.com.au. Disabling cookies may affect how parts of the site function.
Where applicable, we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If your organisation is subject to additional sector-specific obligations, you remain responsible for configuring and using the service appropriately.
We may disclose information to trusted service providers (for hosting, analytics, advertising, support, and billing), professional advisers, or regulators where required by law. We require vendors to protect data under contractual controls.
Some providers may process data outside Australia. We apply safeguards designed to protect information and contractual measures aligned with applicable legal requirements.
We use administrative, technical, and organisational controls to protect information against loss, misuse, and unauthorised access. We retain information only as long as needed for service delivery, legal, and operational requirements.
You may request access to or correction of personal information we hold about you, subject to legal exceptions. Contact us via the Contact page for privacy requests.
If you have concerns about how we handle personal information, contact us first so we can investigate and respond. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time. The latest version is published on this page with the updated date.
This page is general information only and does not constitute legal advice.
