Wizen runs on your approved information. It answers questions using only the documents, policies, and content you provide.
You control what it can access, what it can say, and when a person needs to step in.
Add the agent to your website, portal, app, or internal system.
There is no need to move users to a new channel. The agent appears inside the environments your teams and customers already use.
You decide:
Internal staff and external customers can use the same platform, with different permissions.
When the agent responds, it shows where the information came from.
Users can see the document, policy, or page that informed the answer. If a document changes, the response changes with it.
You can view:
Nothing is hidden. Every interaction can be reviewed.
You set the boundaries.
The agent answers only from the material you approve. It does not browse the open web.
If a question falls outside its scope, it can:
You decide the threshold for escalation. The system supports your team. It does not operate independently of them.
Every question reveals something about your service.
You can see:
Instead of relying on assumptions, you see real demand in plain language. That insight can inform content updates, policy clarification, and service improvements.
Sensitive information is detected during live interactions.
If a user shares personal or restricted data, the system can mask it, stop the interaction, or redirect them to a secure channel.
You define:
The rules reflect your policies, not generic defaults.
Choose a specific task. For example, answering policy questions, guiding form completion, or supporting a defined customer journey.
Launch in weeks. Review interactions. Adjust controls. Expand gradually.
Wizen is designed to fit within your operating model, not replace it.
Start with one high-impact workflow, prove value quickly, and scale with governance already built in.
