UOW College

Choosing to study in a new country is one of the most significant decisions a person can make. For prospective international students considering UOW College, the questions start well before they apply, and they don't stop once they enrol.

What courses are available? What English score do I need? What happens after I submit my application? What do I do if I miss an exam?

These questions arrive in every time zone, in every language, through every channel, and answering them takes a lot of staff time. Many of these queries are straightforward, and the information could easily be made available to students, freeing staff time for complex, human-centred support.

UOW Global Enterprises recognised the opportunity clearly. Much of the content needed to answer these questions already existed on its website. What was needed was a way to make it available to students in a form that better met their needs. Importantly, it needed to be accurate and scalable, without placing more weight on already stretched teams.

Wizen was deployed as a website-embedded AI assistant, trained exclusively on UOW College content. Whether a student is asking about English proficiency requirements, visa documentation, accommodation options, or what happens on census day, every response is drawn from verified institutional sources, not the open web.

The assistant handles the full arc of the student journey, from pre-application, through enrolment, and into study. It provides information on academic policies, timetables, fee payment options, and how to access support services, to name a few examples.

Multilingual capability is built in, allowing students to interact in their preferred language. This is a meaningful accessibility feature for the predominantly international cohort UOW College serves.

Behind every interaction is a real-time administrative dashboard that gives UOW College teams full visibility into query volumes, response quality, and content performance. When a topic generates repeated questions or uncertain answers, staff can see it immediately and act. The platform reveals where the institution's content needs to work harder.

Safety guardrails are configured throughout, including content filtering, PII redaction, and moderation endpoints, ensuring the assistant operates reliably within institutional and regulatory expectations.